Replay to Complaint Letters

PT Galaxy Maju

Jalan Transyogi 99, Cileungsi, Bogor

Telepon (027) 577567, Faksimile (027) 435343

Dear Mr. Ronald                                                                                             1 August 2015

Flower Street 12

Singapore

Dear sir,

We are very sorry to learn from your letter of 23 July, complainin of delay in delivery. It came as a surprise as the absence of any earlier complaint had let us to believe that goods supplied to your order were reaching you punctually.

It is our usual practice to send the goods by the carrier well in advance of promised delivery dates and the televisions you refer to left here on 7 July. We are very concerned that our effort to give punctual delivery should be frustrated by delay in transit. It is very possible that other customers are also affected and we are taking up the whole question with carriers.

We thank you for drawing our attention to a situation of which we had been quite unaware until you wrote to us and ask you to accept our apologies for the inconvenience you have suffered.

Yours Sincerely.

Complaint Letters

 PT Galaxy Maju

Jalan Transyogi 99, Cileungsi, Bogor

Telepon (027) 577567, Faksimile (027) 435343

Dear Mr. Ronald                                                                                             14 July 2015

Flower Street 12

Singapore

Dear Sir,

We regret to have to complain about late delivery of the television we ordered from you on 23 June. Although ou had given us guarantee in delivery within 2 weeks, we didn’t receive them until yesterday.

Unfortumately, there has been a similar delay on the previous occasion and this compels us to say that business between us cannot be continued in such a bad condition.

We have felt it necessary to make our feelings known since we cannot give reliable delivery dates to our costumers unless we can count on undertakings given by our suppliers.

We hope you will understand how we are placed and that from now we can rely upon punctual completion of our orders.

Yours Sincerely,

Credit Letters

PT Galaxy Maju

Jalan Transyogi 99, Cileungsi, Bogor

Telepon (027) 577567, Faksimile (027) 435343

Dear Mr. Sirver                                                                                            1 July 2015

Flower Street 12

Singapore

Dear Sir,

We are wholesale supplier of suport goods and equipment. We ope might have heard abiut us and have seen our ads, on TV these days.

In coming months we propose to replace many large orders with your firm. Therefore, we would like to have an account opened on your books. We are already listed on the trade credit books and are a member of Indonesia Sport-goods Manufactureres’s Assosiation.

Please let us know the information and references you require in this connection, We shall be pleased to have your early response and credit terms.

Yours Sincerely

Follow Up Letters

PT Galaxy Maju

Jalan Transyogi 99, Cileungsi, Bogor

Telepon (027) 577567, Faksimile (027) 435343

31 June 2015

Mr. Robertus

Vilandia Street, 23

Thailand

Dear Sir, 

Having received no news from you to our letter of 11 July which was in replay to your inquiry of 6 July about Ralin Overhead Projectors, we are writing again to inquire if there is any information missing in our replay.

For your information we have been selling this projector in larger quantities to customers in othes parts of the country. As we would like to protect your interest againts the possibility of our stock being exhausted, we strongly advise you to let us know your definite order as soon as you can.

May we hear from you shortly.

Your Sincerely,

Sales Letter

PT Galaxy Maju

Jalan Transyogi 99, Cileungsi, Bogor

Telepon (027) 577567, Faksimile (027) 435343

 6 July 2015

Mr. Jacob

Colombo Streest 156

Malaysia

Dear Sir,

Living in the machine age, everybody wants to be accurate about time in carrying out his daily activities. Casio digital is the machine that will no doubt serve this purpose well.

For your information, Casio is the wrist-watch that can really give every satisfactory to all its users because of its accuracy in telling time. It was inveted after many years of highly technical research and experiments resulting in its present appearance. It is also available in gold plated type for the jet sets. An after-sale service and guarantee of two years are provided by the manufactures through their agents all over the world in which we are one of them.

You are refereed to the enclosed leaflet and price list for futher details. For orders placed before 28 July, a special discount of 7% is granted.

We believed that you will take advantage pf this good opportunity. We look forward to receiving your initial order of this modern invention that can immediately be despatched from stock.

Yours faithfully,